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AI-Powered Smart City Platform for Rapid Public Issue Response

Solution Overview

In April 2022, Futian District officially launched the Smart City Governance for Quick Public Opinion Handling platform, designed to help the district government receive and handle public demands.[1][2] Residents participate in social co-construction by reporting hazards, reflecting demands and putting forward suggestions through the Smart Futian Mobile Portal.[3] The main goal of this platform has been to enable fast responses to and fast closures of issues reported by the district's residents.[3]

Technical Components

The platform was powered by CityCore, Huawei Cloud Stack's Smart City solution.[3] The AI platform provides intelligent computing, analysis, and digital services for various departments.[1] It supports multi-scenario applications such as intelligent video discovery, grid patrol, and quick public opinion handling.[1] The AI platform provides intelligent computational and analytical capabilities and digital services to power applications such as the intelligent discovery of events and incidents from video, grid cell-based inspection, and quick response to public opinions and sentiments.[3] The platform uses AI to offer several key features, including the de-duplication of events across all channels, and distribution of E2E services.[2]

Implementation Details

Futian District's new government service platform was launched in April 2022.[3] On the platform, citizens can submit questions, complaints, opinions, and suggestions or ask for help via multiple channels.[1][2] The platform enables the government to quickly respond to the general public, handle requests efficiently and provide timely feedback.[1][2]

Benefits and Impacts

With the platform, Futian managed to improve their incident distribution efficiency from 4 minutes per enquiry to 50 seconds per enquiry.[1][2] The accuracy of intelligent distribution has reached 90 percent.[1][2]

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